Configuring your Mac computer for dbRASweb

This page provides instructions on how to configure your Mac to connect to dbRASweb.

Section 1: Installing Java

1. Click the link provided here: Java Downloads
2. Click View Accounts button on the top right corner of the web page.
3. Click Create an Account.
4. Enter your email address and other details in the appropriate fields. Be sure to complete all the required fields.
5. Click Create Account.
6. After your account is created, you'll receive a confirmation email at the email address that you provided.
7. Follow the instructions in the email to verify your email address.

Part II: Download and install latest version

1. Click Java JDK 8 Downloads to be re-directed.

Note: Recommendation is to use the latest version of Java JDK 8, which may not be displayed in the image above

2. Click Accept License Agreement and then click the .dmg file to download.
3. Once the download is complete, navigate to Finder > Downloads; click jdk-8uxxx- macosx-x64.dmg to open installer.
4. Once the Java installer has started, click Continue.
5. Click Install to begin the process.
6. When prompted, enter your MacOS password and click Install Software.
7. Once the installation is finished, click Close.
8. Please restart your machine.

Section 2: Installing Citrix Receiver

1. Browse to Citrix Workspace

2. Click Download Citrix Workspace app for Mac as shown below.
3. Once the download is complete, navigate to Finder > Downloads folder and click dmg.
4. Click Install Citrix Workspace to launch the installer.
5. Click Continue to step through the installer. Click Agree to accept the terms.
6. Enter your macOS password when prompted.
7. Once the installation is finished, click Close.

Section 3: Configuring Safari

Safari: Version 11

1. Navigate to Safari > Preferences >
2. Uncheck the box next to Block Pop-up Windows.

Safari: Version 12 and Above

1. In the left pane under General, select Content Blockers.
2. Set the ‘When visiting other websites’ drop down box to

3. In the left pane under General, click Pop-up Windows.
4. Set the ‘When visiting other websites’ drop down box to

Note: You can enable these settings later for other websites, but please ensure these are disabled for dbRASweb usage.

Section 4: Connecting to your Virtual Desktop for MacOS

1. In the Safari web browser, click a link below to launch the dbRAS landing page

Internals                                dbrasweb.db.com

Externals/Vendors              dbrasweb-ext.db.com

2. Choose your nearest location and how you wish to authenticate, then click Login.

3. Enter your login credentials and click Sign In

4. Please click the Download button to download Pulse Secure’s Application Launcher.

5. To open the Pulse Secure Application Launcher package, navigate to Downloads

> PulseSecureAppLauncher.dmg. (You only have to install this one time)

6. Click Install as shown below.

7. Once installation finished, click Close.
8. Click Here to be redirected back to Host Checker homepage.

9. On the Host Checker home page, you will see the following pop-up message for “PulseApplicationLauncher”, click Allow.

10. On the following pop-up message, click

11. Click Always on the following pop-up messages. (Note: If you select Always then this won’t appear again when you connect next time)

12. Please enter your MacOS admin password and then click Enter.

13. After entering your MacOS admin credentials, JSAM will launch. (Typically this will load in the bottom left corner of mac desktop)

14. dbGroupUA will automatically launch from this page. Or to manually open, click Launch dbGroupUA button as shown below.
15. Login into dbGroupUA.

16. After successful logon and in case of multiple Desktops/Apps, click on the desktop you want to start.
17. Navigate to the Downloads folder and click on the Citrix Workspace .ica file as shown below.

18. You will see this message appear that states “Starting desktop...

19. Finally, a Citrix window will appear hosting your Windows virtual desktop.

***If you are unable to connect to your virtual desktop after following the above step. Please find the below troubleshooting steps***  

Troubleshooting I: Verifying Java Version and Uninstallation.

1. To Launch the Java Control, Click on the Apple icon on upper left of screen.
2. Go to System Preferences.
3. Click on the Java icon to access the Java Control Panel.
4. Click About to view information about the Java version.

Note: If you have Java JDK’s latest version installed, please skip to the Installing Citrix Workspace section. Otherwise, please continue to Section 2 below.

5. Open Spotlight search by clicking in the upper-right corner of the menu bar, or press Command-Space bar.
6. In the search field, type Terminal as shown below.
7. In the terminal window, copy and paste one command at a time and execute each command below (MacOS password required after running first command):

Note: You will not see your password populate characters as you type, please take your time. sudo rm -rf /Library/Java/JavaVirtualMachines/jdk sudo rm -fr /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin sudo rm -fr /Library/PreferencePanes/JavaControlPanel.prefPane sudo rm -fr ~/Library/Application\ Support/Java

9. Type the folder’s pathname /Library/Java, then click Go.
10. Verify the Java folder is empty.

11. Please restart your machine.

Troubleshooting II: Verify MacOS Application Firewall is enabled

1. Choose System Preferences from the Apple menu.
2. Click Security & Privacy.
3. Click the Firewall
4. Unlock the pane by clicking the lock in the lower-left corner and enter the administrator username and password.
5. Click Turn On Firewall to enable the firewall.

6. Please restart your machine.